Support

Ask us anything.

Most answers are below. If yours isn't, write to us. A person in Tallinn reads every email.

Is Silk free?

Yes, to start. 22 looks, every editing tool and sync cost nothing; exports carry a small Silk mark. Silk Pro opens the other 7 looks and removes the mark.

Does Silk work offline?

Yes. Your photos and edits live on your phone, so the library opens straight away with or without a connection. If you're signed in, sync waits for a connection and catches up on its own.

What does sync send?

Your originals and edits, to your own account, so your library follows you to a new phone. They are encrypted in transit and at rest, not end-to-end. Don't sign in and your photos never leave your phone.

Do you train AI on my photos?

No. The looks are graded by hand, and relighting and portrait work run on your phone. We don't sell your photos or use them to train anything.

Which devices does Silk run on?

iPhone and iPad with iOS 17 or later.

How do I get Silk Pro back on a new phone?

Open Silk Pro from your profile and tap Restore Purchases. Purchases follow your Apple ID.

Can I cancel?

Any time, from your Apple ID's subscription settings. Your photos and edits stay on your phone either way.

Can I get a refund?

Refunds go through the App Store. Write to us and we'll help you through it.