SUPPORT

Questions, answered.

Most things are covered below. If not, we read every email — usually within a day.

Correct. The subscription unlocks the entire app — all 16 presets, every mask, full-resolution export. Nothing is gated behind a second purchase.

Your edits and a sync copy of your library, end-to-end encrypted. We cannot read it. Turn it off and everything stays on-device.

Yes. Weekly cancels at the end of the week, yearly at the end of the year. Your edits remain on your phone either way.

Never. Your photographs are not training data, and we do not sell or share them with anyone.

iPhone on iOS 17 or later. An iPad layout is in progress; Android is on the roadmap.

Yes — AirDrop or import ProRAW, DNG and HEIF. Silk develops them in a full 16-bit pipeline.

Refunds are handled by the App Store. Email us and we will help you through it.

STILL STUCK?
Email
hello@getsilk.app
Manual
In-app · Settings → Manual
Response
< 24 hours · Tallinn time
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to editing.

$3.99 a week or $34.99 a year. Every preset, every mask, full-resolution export. Your library syncs, privately.

Download on iOSSee pricing